Here is a list of some of our most frequently asked questions. If you have other questions, please feel free to contact us

Are all the products on your site new?

Yes.  Every product we ship is new and comes direct from the manufacturer with the full manufacturer’s warranty, unless otherwise noted in the product description.

How long will it take for me to receive my item(s)?

That depends a little on where you are located in the USA and how close you are to one of our distribution centers.  Our main distribution center is located in Spring Hill, Florida. The average order arrives at its destination within 3 to 4 days for customers in the USA.

International orders are sent either by Airmail, USPS International Priority Mail or USPS Express Mail and delivery usually is within a 5 to 10 days. Certain countries, require more time for parcels to clear local customs andtherfore may take longer.

What is your refund policy?

Please see our store policies for complete refund information.

What warranties do you offer?

All warranties are serviced by the manufacturer of the product, and are not serviced by Quality Guitars & Musicians Supply Inc. 

Why are your prices so low?

We strive to bring you the best prices we can by reducing our operational costs.  By using the internet as our storefront, we save on many costs that our competitors spend millions of dollars a year to maintain.  Also, you act as your own sales representative by reading the descriptions on our site, so you don’t pay the large commissions our competitors must give their salespeople.  As a family owned business, we are committed to keeping our prices below those of our competitors so that you can enjoy the best products for less.

How can I contact someone if I have a question?

You may reach us at 352-200-4851 or call toll free 1-888-343-2920 or you may email us at sales@QualityGuitars.com.

How do I know my personal information is secure?

Our commitment to your security is a top priority at Quality Guitars & Musicians Supply Inc.  We employ the industry standard SSL encryption that all major internet storefronts use.

In addition, our site is protected by McAfee "Hacker Safe" and tested and certified daily to pass the HACKER SAFE Security Scan. To help address concerns about hacker access to confidential data, the "live" HACKER SAFE mark appears only when a web site meets the HACKER SAFE standard.

Research indicates sites remotely scanned for known vulnerabilities on a daily basis, such as those earning HACKER SAFE certification, can prevent over 99% of hacker crime. To date, we have had no reports of any security problems with any of our customers.