CUSTOMER SATISFACTION POLICY

Our goal is to provide you with great products and excellent customer service. All sales are subject to 100% satisfaction guarantee. If You are not satisfied with any product, we will gladly authorize the return of the item. Products must be returned in like NEW condition ( No dings, scratches, marks , etc.) within 30 days from receipt for full refund or exchange, less any shipping/handling charges. Items to include all packaging and items such as cables, warranty cards, instruction manuals etc. Further return (RMA) instructions are shown below.

Note: Once opened, DVD's, Software, Sheet Music, Tablature and Electronic Parts are not returnable.

For return of any item, please contact our Customer Service Dept by email to Sales@QualityGuitars.com or call us toll FREE 1-888-343-2920.

Once approved a return authorization number ( RMA#) and return shipping instructions will be provided.

PAYMENTS ACEPTED

Debit or Credit Cards:

Your Visa, MasterCard, Discover and American Express payments are also accepted on line using our secure server. We also accept "Paypal" payments on this site.

Money Order/Cashiers Checks:

If you would rather pay by Money Order or Cashiers check, our mailing address and instructions will be provided in an email at the close of the transaction.

RETURN AUTHORIZATION NUMBERS/PROCEDURE
Quality Guitars & Musicians Supply Inc will accept returns on all products in NEW condition within 30 days of the delivery date, minus original shipping and handling fees, return shipping, and a 15% restocking fee.

All exchanged and returned merchandise must be returned in original factory like NEW condition ( No dings, scratches, marks , etc.) All returns must include all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories.

Note: Certain items such as microphones, harmonicas, instrument mouthpieces, ear plugs and similar items are not returnable due to health department restrictions

Opened electronic parts are NOT eligible for return. Please do not tape or write anything on the item or the package. We will charge you for replacement of damaged, altered missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such returns.

Please pack the products into their original box with plenty of packing material and place the original box in a shipping box and tape securely, and mark with the return address provided to you from our customer service representative. Make sure to ship your product back insured and with tracking. We are not responsible if your package is lost in transit.

Please allow approximately 5 business days for your return to be processed once it has arrived at our warehouse.

No goods will be accepted for exchange or return without authorization.

DAMAGED & SHORT SHIPMENTS
For your protection, Quality Guitars & Musicians Supply Inc purchases excess value coverage from the various shippers we employ to ensure that the merchandise you ordered arrives undamaged. The charge for this coverage is INCLUDED in the shipping and handling charges applioed to your order. In the unlikely event that your shipment arrives with physical damage or shortage:

Advise the shippijg compnay ( UPS, FerdEx, USPS etc.) that there is physical damage (or a shortage) and note the damage (or shortage) on their documnents (all damage/shortage must be stated at the time of delivery, no damage/shortage claims are accepted AFTER the delivery has been made).
Do NOT sign the shipping documents stating that the merchandise was received in “Good Condition”
Please retain all shipping and packaging materials.
Please notify our Customer Service Department as soon as possible at (352) 442-7817
A representative from ( UPS, FerdEx, USPS etc.) will contact you to make arrangements for viewing and assessing the damages. In some cases, damaged merchandise is repaired or replaced locally.

Item broken - defective - does not operate - no visible shipping damage
Sometimes, a product may arrive in non-working condition. We will work with you to get these items repaired or replaced promptly. In the unlikely event you receive a product that is defective, contact us at (352) 442-7817 as soon as possible. We will then help you with getting the product repaired or replaced through the manufacturers warranty procedure. Products found defective after 30 from receipt, must be addressed directly though the manufacturer's warranty process. All products returned to us are subject to our return policy, seen above.